New Client Policies

Our policy on new client appointments has evolved as the demand for appointments has rapidly increased. With this increased demand there is also a trend of no-call, no-show on our new client appointments. This has led us to implementing a deposit on any new client appointments. This deposit will be applied to your appointment, and covers the amount of the exam or consult.

Please understand that this simply allows us to ensure the appointment time for both our new clients and accurate availability for our existing clients as well.

If there is a need for cancellation you must notify us at least 24 hours in advance in order to have the deposit refunded, otherwise the deposit will be forfeited.

Should you have any questions on this deposit, please do not hesitate to let us know. We are thrilled to have you considering us as your trusted veterinarian and we look forward to meeting you and your pet! 

- Justin Animal Hospital Team

For more information on our policies, please click here.

Ready to make an appointment?

We are so excited that you are considering Justin Animal Hospital for you and your furry family member. We are looking forward to getting to know you more and caring for your pet for years to come.

For our new clients, we request that you fill out our New Client Form and call to schedule an appointment at (940) 648-0328.